As an established Dacia dealer in NRW we have systematically worked on customer satisfaction. Here are the nine measures that made the biggest difference.
1. Customer-focused approach
We listen first – before we sell. Every customer has individual requirements.
2. Personalised advice
Instead of standard offers, customers receive tailored proposals.
3. Rapid response
Responses within 24 hours are standard, not a promise.
4. Continuous training
Regular training on new models, financing and service standards.
5. Surveys and feedback
We proactively ask what went well and what we can improve after every purchase.
6. Rewards and incentives
Loyal customers benefit on repeat purchases and service appointments.
7. Active online presence
We are active on Instagram, Facebook, YouTube and TikTok and respond to comments.
8. Responding to reviews
Every Google review receives a personal response from us.
9. Encouraging quality reviews
We actively ask satisfied customers for an honest review.