General Terms and Conditions
Last updated: August 2026
I. General Terms and Conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to contracts you conclude with us as the provider,
Carpoint GmbH
Weserstraße 3
47506 Neukirchen-Vluyn
Germany
via our online shop.
(2) The subject matter of the contract is, in particular, the sale of vehicle accessories, vehicle parts and other goods and, where provided for in the respective offer, the provision of installation services.
(3) A consumer within the meaning of these terms and conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business (Unternehmer) is a natural or legal person or a partnership with legal capacity that, when concluding the contract, acts in the exercise of its trade, business or profession.
(4) We object to the inclusion of the customer's own terms and conditions vis-à-vis businesses, unless expressly agreed otherwise.
§ 2 Conclusion of the contract
(1) The presentation of products in our online shop generally constitutes a binding offer to conclude a contract via the online shopping-cart system on the terms stated in the respective product description, unless the respective offer states otherwise.
(2) Goods intended for purchase and any installation services offered can be placed in the shopping cart using the relevant button. The shopping cart can be called up and changed at any time before the order is completed.
(3) After starting the order process, you enter the data required for processing the contract and select the delivery, installation and payment options offered.
(4) Before submitting the order, the key order data are displayed to you again. You may review and correct your entries or cancel the order process.
(5) By clicking the order button, which is clearly marked as involving a payment obligation, you make a binding acceptance of the offer. The contract is thereby concluded.
(6) Where a payment method involves redirection to a payment service provider, you make the necessary entries there. Use of the respective payment service may additionally be subject to that provider's own terms.
(7) Individual offers we send you outside the online shopping-cart system are binding on us for the acceptance period stated in the respective offer. If no period is stated, the offer may be accepted within five days.
(8) Order processing and the transmission of information required for concluding the contract generally take place by e-mail. You must ensure that the e-mail address you provide is correct and that receipt of our e-mails is technically ensured.
§ 3 Custom-made, processed or personalised goods
(1) Where goods are manufactured, altered, painted, processed or personalised according to your individual specifications, you are obliged to provide us with the information required for this completely and accurately.
(2) You are responsible for ensuring that the details, dimensions, vehicle data and other specifications you provide are correct.
(3) Delays resulting from required information or approvals from the customer not being available in good time extend agreed or stated delivery and performance times accordingly.
(4) For consumers, the existence or exclusion of a right of withdrawal is governed by statutory provisions and our separate withdrawal instructions.
§ 4 Vehicle-related parts and compatibility
(1) For vehicle-specific products, compatibility with the respective vehicle must be observed in accordance with the product description.
(2) Where vehicle data are required for selecting a product, the customer must provide these completely and accurately.
(3) In particular, model, model generation, year of manufacture, engine variant, equipment variant, body version or existing modifications to the vehicle may be relevant to a product's compatibility.
(4) Where a product is expressly offered only for certain vehicles or vehicle variants, use with other vehicles is not owed under the contract.
§ 5 Installation services
(1) Where an installation service has been expressly ordered along with the goods, the contract, in addition to delivery of the goods, includes the installation work described in the respective service description.
(2) The type and scope of installation are determined by the respective offer or order confirmation.
(3) Installation services may be provided by us or by qualified third parties engaged by us.
(4) The customer must make the vehicle available at the agreed appointment in a condition that allows the agreed work to be carried out.
(5) If circumstances are identified during installation that were not recognisable when the contract was concluded and that require additional work, we will inform the customer accordingly. Chargeable additional services will only be carried out where a corresponding instruction or other contractual basis exists.
(6) Delays caused by the customer or additional work required may result in a corresponding postponement of the completion date.
§ 6 TÜV inspection, expert reports, registration and entry
(1) Information on expert reports, approvals, test reports, general operating permits (ABE), parts certificates, entry requirements or other regulatory registration requirements can be found in the respective product description.
(2) Not every product requires registration/entry. Where an inspection, entry or other official measure is required for the permitted use of a product, this must be observed in accordance with the respective product description and statutory provisions.
(3) A TÜV inspection, entry or other registration service is only part of the contract if it is expressly included in the respective offer or order.
(4) The customer is obliged to observe any expert reports, approvals, certificates and other required documents handed over to them in accordance with the specifications contained therein and statutory provisions.
(5) Modifications to the vehicle that are not part of our service may affect the usability, permissibility or registrability of a product.
§ 7 Prices and payment terms
(1) The prices stated in the respective offer are total prices and include statutory VAT, unless a price is expressly stated as a net price vis-à-vis businesses.
(2) Additional delivery, shipping, freight, installation or other costs are shown in the respective offer or during the order process.
(3) The payment methods available are shown during the order process. These may include, in particular:
- PayPal
- Credit card payment via Stripe
- Bank transfer
(4) Unless stated otherwise for the respective payment method, the invoice amount is due for payment upon conclusion of the contract.
(5) In the case of advance payment or bank transfer, processing or delivery generally takes place, in accordance with the conditions stated in the offer, after receipt of the payment owed.
§ 8 Delivery and delivery times
(1) Delivery options, delivery times and any applicable delivery restrictions can be found in the respective offer or during the order process.
(2) Delivery may take place, depending on the type, size and weight of the goods, in particular by parcel service or freight forwarder.
(3) Where several products with different delivery times are ordered, these may be shipped together or separately, unless otherwise agreed.
(4) For individually manufactured, processed or painted products, a stated production or delivery time generally only begins once all information required for processing, and any agreed customer approvals, have been received.
(5) The customer's statutory rights in the event of delivery delays remain unaffected.
§ 9 Passing of risk and transport damage
(1) Where the customer is a consumer, the statutory provisions apply to the passing of risk.
(2) Consumers are asked to check the goods for obvious transport damage upon receipt and to document and report any recognisable damage to the carrier as directly as possible. Failure to observe this request has no effect on the consumer's statutory rights.
(3) Where the customer is a business, the risk of accidental loss and accidental deterioration passes to the customer in accordance with statutory provisions upon dispatch of the goods.
§ 10 Retention of title
(1) The goods remain our property until the purchase price has been paid in full.
(2) Vis-à-vis businesses, we reserve title to the delivered goods until all claims arising from the ongoing business relationship have been settled in full.
(3) Businesses are entitled to resell goods subject to retention of title in the ordinary course of business. Claims arising from such resale are hereby assigned to us in advance in the amount of the outstanding claims. We accept this assignment.
(4) If goods subject to retention of title are processed, combined or mixed, the statutory provisions apply in addition. Where we thereby acquire co-ownership, this occurs in proportion to the value of the retained goods to the value of the other processed or combined items.
§ 11 Statutory liability for defects
(1) Statutory rights regarding liability for defects apply, unless validly agreed otherwise below.
(2) Consumers are asked to check delivered goods for completeness and recognisable defects and to notify us of any complaints as promptly as possible. Failure to do so does not affect the consumer's statutory rights regarding defects.
(3) Where a quality of the goods has been validly and expressly agreed, the quality owed is governed by that agreement.
(4) The following additionally applies vis-à-vis businesses:
a) The agreed quality is determined primarily by our product descriptions and the express agreements made.
b) In the event of a defect, we shall, at our discretion, provide subsequent performance by way of repair or replacement, to the extent legally permissible.
c) If subsequent performance fails or the statutory requirements are met, the business is entitled to the further statutory remedies for defects.
d) The statutory duties of inspection and notification under Sec. 377 of the German Commercial Code (HGB) remain unaffected, insofar as applicable.
§ 12 Manufacturer's and other warranties
(1) Statutory rights regarding liability for defects exist independently of any additional warranty granted.
(2) Where a manufacturer's, parts or other warranty exists for a product, the content, scope, requirements and duration of the warranty are governed exclusively by the respective warranty terms.
(3) A warranty only exists insofar as it has been expressly promised.
§ 13 Liability
(1) We are liable without limitation for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty by us, our legal representatives or vicarious agents.
(2) We are liable without limitation for other damages in cases of intent and gross negligence.
(3) In the event of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded. Material contractual obligations are those the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the contractual partner may regularly rely.
(4) Mandatory statutory liability provisions, in particular under the German Product Liability Act, remain unaffected.
§ 14 Right of withdrawal for consumers
Consumers have a statutory right of withdrawal in respect of distance contracts, unless this is excluded or expires by law. Details of the right of withdrawal, deadlines, consequences of withdrawal, return costs and statutory grounds for exclusion and expiry can be found in our separate withdrawal instructions.
§ 15 Choice of law and jurisdiction
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) Vis-à-vis consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.
(3) Where the customer is a merchant, a legal entity under public law or a special fund under public law, our place of business is the place of jurisdiction for all disputes arising from the contractual relationship, to the extent legally permissible. The same applies, to the extent legally permissible, if a business does not have a general place of jurisdiction in Germany.
II. Customer information
1. Identity of the seller
Carpoint GmbH
Weserstraße 3
47506 Neukirchen-Vluyn
Germany
Phone: +49 2845 9802860
E-mail: info@carpoint-nrw.de
Commercial register: HRB 11696
Register court: Local court (Amtsgericht) Kleve
Represented by: Marina Jung
VAT identification number: DE285943871
2. Consumer dispute resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
3. Conclusion of the contract
The technical steps for concluding the contract, the conclusion of the contract itself and the ways of correcting input errors are set out in § 2 of these General Terms and Conditions and in the respective order process.
4. Contract language
The contract language is German.
5. Storage of the contract text
The order data and the information relevant to the conclusion of the contract are made available to the customer as part of order processing or transmitted by e-mail. Before submitting the order, the order data can be saved or printed using the functions of the browser or the device used. Where a customer account is offered, information on orders may be viewable there.
6. Essential characteristics of the goods and services
The essential characteristics of the goods and services offered can be found in the respective product and service description.
7. Prices, shipping costs and payment terms
Prices, any additional shipping, freight or installation costs, and the available payment methods are shown in the respective offer and during the order process.
8. Delivery and performance conditions
The respective delivery times, delivery restrictions and conditions for installation services can be found in the product description, the order process or an individually agreed arrangement.
9. Statutory liability for defects
Consumers are entitled to the statutory rights regarding liability for defects. Supplementary provisions for businesses are set out in § 11 of these General Terms and Conditions.
10. Right of withdrawal
Consumers can find information on any statutory right of withdrawal that may exist in our separate withdrawal instructions.